CANCELLATION OF ORDER BY THE CUSTOMER
For any order cancellation (total or partial) the customer should send a) e-mail to info@brilliance-shop.gr, b) call by phone at +30 6977614877
CANCELLATION OF ORDER BY brilliance-shop.gr
The customer's order can be canceled for one of the following reasons:
A) Non-payment of the order within a reasonable time when the method of payment is bank deposit
B) When due to a technical error is incorrect the price or description on the product
C) When the product ordered is unavailable and has not had time to update the system, and / or when it can not be supplied by its supplier for any reason
D) In case the customer does not make proper use of the ordering system of brilliance-shop.gr
E) In case the execution of the order contradicts laws, rules and regulations
G) In cases of force majeure
WITHDRAWAL
The customer can withdraw the sale within 15 days from the shipment of the product and at his own expense return it to the online store. The online store is entitled to accept the return of the product ONLY if the packaging has not been violated and is accompanied by proof of payment.
The refund money is sent within 10 working days of receiving the product.
Refunds for payment by cash on delivery or bank deposit are made by bank transfer from the company's account to the customer's account who should send the following information to the COMPANY:
-IBAN
- Account
holder - Bank where the account belongs
On line Alternative Dispute Resolution for B2C transactions
recently aligned the Greek legislation (to JMD 70330/2015) Directive 2013/11 / EC which provides for the possibility of electronic consumer dispute resolution in the Alternative Dispute Resolution process in the EU.
It for a dispute resolution mechanism through certified dispute resolution bodies (ADRs) that undertake to reconcile consumer and supplier disputes online, quickly and at a low (compared to court) cost.
In this context, on 14/2/2016, the European Alternative Dispute Resolution Agency (https://ec.europa.eu/info/policies/consumers_el) was launched, which is the hub for managing consumer requests to send them. to suppliers. The ADR entity must make a decision within 90 days.